Help

Support in your region

Cydiance support, in-app reporting, and authorized partners.

Email: support@cydiance.com
Regional support: contact your authorized Cydiance partner.

For devices purchased through a distributor, contact that channel first for account-specific assistance.

Device-specific issues

For problems related to a particular device, open the device detail page in any Cydiance app (Vista, Android, iOS, or WeChat) and select Report device.

The platform automatically collects relevant diagnostic data to support rapid issue identification. No separate log export is required for initial triage.

Response time

Cydiance will respond within 24 hours of your report.